Welcome to the Goodieco help center

Email Support

Support email

info@goodieco.com

About Goodieco

We're the creators of the world's first complete, 3-step oil-cleansing system. Natural, ethical and formulated for efficacy - we're transforming skincare (and our customer's skin) worldwide. 

Our skincare system re-balances the skin's sebum levels and rebuilds the skin-barrier. This ensures optimum skin health - resolving most common skin issues that arise from improper skincare. 

We're here to HELP women around the world discover the confidence of stunning skin (and create cute looking products while we're at it!)

We make your skincare natural, effective & simple.

Step One: Your Daily Routine
We match a unique, 3-step routine to your skin type and particular needs. This daily routine is a complete skincare solution and the heart of the Goodieco service. It replaces any and all other cleansers, moisturizers, scrubs or serums you might be using with an easy-to-use, total skin health package.

  • Daily use re-balances your natural oils, repairs your acid mantle and helps the skin recover, purge & detoxify.
  • As the skin adjusts it will become less prone to problems, flare-ups, breakouts & common skin conditions
  • Texture will improve and you'll start to reveal your Goodieco glow

Step Two: Upgrade Packs
From time to time the skin may have specific concerns that require a little extra attention. This might be acne flare-ups caused by stress & lifestyle changes, or extremely dry skin caused by environmental exposure and the changing season.

That's why we created a series of upgrade packs. These kits feature a selection of products designed to rapidly address specific skin concerns. They're an easy supplement to your daily routine that can be used as needed.

Step Three: Top-Ups
Goodieco products are designed to be combined for best results and we discourage trialing single items or combining with other skincare brands. 

For this reason we only make sales of individual items available during set, top-up periods. 

During our top-up period we unlock the full Goodieco range, plus launch special, seasonal releases to give our loyal customers a surprise & their skin a treat! 

Demand is typically very high during these periods and recommend subscribing to our early access list ensure you're always first in the queue for these special events:
https://aus.goodieco.com/pages/top-up-sale

  1. Take our free skin assesment quiz.
    This will allow our system to profile your skin type and particular skin concerns.
  2. Find your base, daily routine.
    Your base routine will be a 3-step skincare program that matches the needs of your particular skin type.
  3. Choose a pack.
    You can choose between a 28 day pack (great for first timers) or a 56 day routine (for better value).
  4. Grab an upgrade
    We'll recommend an upgrade pack to supplement your base routine if needed

Firstly - be sure to our skin assesment quiz as this allows us to acurately pin-point your skin type and specific needs.

If you're confident you know your skin type:
- Choose the Nourishing Routine if you have normal or dry skin
- Choose the Supercharged Routine if you have combination or oily skin

Our routines are designed for twice daily use under normal conditions.

They are available in a 15ml pack (starter) and 30ml pack (core).

  • The starter pack will typically last 28 days (4 weeks)
  • The core pack will typically last 56 days (8 weeks) 

We're lucky to have served thousands of women worldwide - creating beautiful skin transformations - and they LOVE to share their results. 

Why is that so many of our customers have such a great experience? 

  1. We make sure you're using the correct skincare for your skin type
    Everyone's skin is unique and has specific needs (dependent on a multitude of lifestyle, environmental, genetic and hormonal factors) - however we all share similarities when we look at our skin type. The skin types that we all fall into are:
    - Oily Skin (Characterized by excess sebum/ natural skin oils)
    - Combination Skin (Characterized by a mixture of oily & dry spots)
    - Normal Skin (Not to oily, not to dry)
    -Dry Skin (Characterized by an underproduction of sebum)

    When we match a base routine to your skin type - we're giving your skin the specific nourishment and targeted support it needs to be healthy & balanced. Many specific skin concerns are related to your natural skin type being unbalanced - so shifting to a healthy, Goodieco daily routine is often all that's required to get it into a state of optimum health.

  2. Our routines use oil-based cleansers
    Yup - you heard right. Instead of a traditional foaming cleanser, our systems use oil to cleanse the skin.

    Why?
    The way most people cleanse their faces is the single biggest cause of skin issues.

    Yes, the skin needs to be cleansed - to remove dirt + grime + stale sebum from the pores. The problem is, almost all, non oil based cleansers use some form of surfectant (a fancy name for detergent) as the cleansing agent. This is what makes a cleanser foam and it's what makes the skin FEEL clean.These cleansers strip the skin of its natural oils as well cleanse the skin - causing the skin to react - either by over-producing or further under-producing sebum. So the longer we cleanse incorrectly the oilier (for oily & combination sky types) or drier (for normal or dry skin types) the skin becomes.

    With an oil cleanser, like dissolves like - meaning the cleansing oil dissolves all the grime + stale sebum in the skin WITHOUT stripping it's natural oils. In a short space of time this fully balances the skin - this is ground zero for healthy skin.

  3. We support the skin with a powerful emolient/ humectant combo
    After cleansing - the next step in your routine is a plant-based, oil serum that acts as an emoliant for the skin. Emoliants feed the skin with essential fatty acids, help to repair or protect the skin's natural moisture barrier and maintain the skin's oil equilibrium after oil cleansing.

    We finish with an anti-oxidant rich humectant - a serum that locks in hydration, protects and brightens the skin with a concentrated cocktail of bio-active ingredients.

    It's this combination of multiple processes, different serum consistencies, and beautiful ingredients that are our secret sauce. Each step has been trialed and tested thousands of times to get the best possible outcome for your skin.

  4. Our ingredients are the star.
    Your routine features unique, wild Australian ingredients - at highly active and effective concentrations. The native plants and fruits included in our products are some of the rarest, most effective skincare ingredients on the planet and we carefully curate them to power your Goodieco routine. Our oils are organic, farm-to-face - locally sourced from small-holders, infused in-house and contain no trace of toxins, chemicals or synthetic ingredients.

    We only use the best for you and your skin!

Product Info

Our formulations are crafted to be incredibly gentle on the skin and many of our customers with highly sensitive skin have experienced fantastic results. We use only high-grade natural ingredients and our formulations are free from synthetic ingredients.  

We do recommend, if you have any know skin allergies or sensitivities to specific ingredients, that you closely check product ingredients before purchasing.

Our products are gentle, 100% natural and therefore carry low risk for pregnancy or breastfeeding. Many of our customers have seen remarkable results with a Goodieco routine during this time - particularly in managing hormonal skin changes as a result of pregnancy.

It is however critical, when introducing any new food or skincare product, that you review with your primary care provider/ OB GYN before starting to use. 

We are careful to ensure that we only the use the very highest grade of ingredients available. We choose organic & wildcrafted, we source directly from small holders & local farms to deliver the purest, most nourishing raw materials possible for our skincare.

Our plant oils are first pressed, cold pressed, organic and sourced fresh from local farmers.

Our infusions are made using raw, wildcrafted materials such as Kakadu Plum and Wild Fennel Seed.

When using plant extracts - we avoid chemical solvents (the most common extraction methodology - EVEN for natural products).

Our raw plant powders are dried and ground from organic sources. 

Absolutely NOT - humans only! We are proud to be 100% cruelty free and always will be. We love our animal friends and will never test products on them. 

Our products are handcrafted by the Goodieco team in Australia's sunny Gold Coast. Ingredients are all grown and sourced in Australia.

Yes - our products are 100% natural. No toxins, chemicals, parabens, no palm oils or palm derived ingredients. No preservatives.

Our products use minimal or no preservatives and have been carefully formulated to still ensure shelf stability up to 36 months. We do however suggest you should use your Goodieco routine within the first 6 months of purchase to ensure the freshest quality and optimum results. 

Results & what to expect

When applied correctly your Goodieco oils will soak right into the skin - without leaving an oily residue. If, after using - it feels like your skin is not absorbing the oils correctly - reach out to one of our skin consultants - they'll help you tweak your routine (You're usually just using a little to much product).

Every person's skin & results will be different based on previous product choices, lifestyle, genetics and environmental factors. Because we support the underlying health of the skin - results are very much based on where you're starting with your skin and what's going on beneath the surface of the skin. 

Some customers will experience almost immediate results. Their skin will respond rapidly to the oil system. Other may take a few months before they see improvement. Some users may see an increase in breakouts (even if they don't commonly have them). Some users will just see an immediate glow. 

This is the nature of skincare - your routine contains powerful active ingredients that can accelerate cellular turnover and detox the skin. This can push underlying issues in the skin to the surface. Hang in there - we need to clear out the gunk first - before your skin can start to shine.

As a broad generalization - we would expect to see noticeable changes around the 28 day mark - this is commonly how long it takes for skin cells to turn over. 

We love this question! :) 

Absolutely not - they will make it LESS Oily.

The paradox about having excessively oily skin is that we try to treat it by using everything at our disposal to make the oil go away. Whether that's strong cleansers, blotting papers, medication, scrubs etc. The thing is - your skin NEVER stops producing it's own oil. And every time you strip away every trace of natural oil (like the 2 times a day you're cleansing with a foaming face wash) your skin immediately goes into overdrive and overproduces oil to compensate. 

Your Goodieco routine will stabilize your skin's natural oil. It clears pores using the 'like dissolves like' method of oil cleansing - then gently rebalances the skin with a lightweight oil/ serum combo. This tells your skin it can take a break and it naturally slows the overproduction of sebum. 

Net result? No more oily feeling, tighter pores, less congestion & breakouts. No more greasy, melting makeup. Just clear, balanced skin. 

Consistent use of a Goodieco routine can help to decrease the severity and frequency of breakouts.

How?

Many factors can influence breakouts such as diet, lifestyle, hormonal changes, some medications, birth-control and your existing skincare routine. But the mechanics of how breakouts form & how your body responds to them are consistent.

Breakouts are formed by skin debris combing with excess sebum to clog the pore. 

This can cause a whitehead or blackhead (Comedo), and - as bacteria builds up - leads to inflammation and painful acne. 

Your Goodieco routine attacks breakouts from multiple angles

  1. Slowing the formation of blackheads & whiteheads
    - Oil cleansing helps to keep the pores clean & clear - removing dirt & cellular debris
    - The routine balances sebum production - reducing the overproduction of sebum deep in the pores and slowing the formation of breakouts
  2. Reducing the severity of breakouts
    - Our cleansing oils (for both oily/ combination & dry/ normal skin) use a powerful Native Australian Botanical Ingredient - Kunzea. Kunzea is closely related to TeaTree and has enhanced anti-bacterial properties that slow the build up of acne forming bacteria
    - Our treatment & nourishing Oils both use powerful anti-inflammatory extracts to reduce the bodies inflammatory response - lessening the severity of the breakout
  3. Helping the skin repair itself post-breakout
    - Our serums are rich in Anti-oxidants and essential vitamins that help stimulate the skins regenerative ability - helping to repair the damage caused by breakouts & congestion (i.e enlarged pores, scar tissue, hyper-pigmentation) 

Dry skin is prone to an underproduction of sebum and maintaining effective hydration in the skin doesn't simply require adding a magic skin creme (often full of parabens and synthetic moisturizing agents). Maintaining healthy, hydrated & soft skin requires multiple factors to be working in balance:

  1. A working skin barrier (acid mantle) to help retain moisture. This is often damaged by harsh cleansers and the oil cleansing in your daily routine will help to repair this.
  2. Emoliants: Adding healthy oils & natural fatty acids to compensate for the skin's low sebum levels will help the skin more readily absorb and retain hydration - this is present in step 2 of your daily routine
  3. Humectants: A substance that binds water & thus hydration into the skin is critical which is why we include a gel-based serum in the daily routine

So in short - yes - your daily routine will help you hydrate and maintain healthier moisture levels.
 

Many Goodieco customers use our routines to help manage rosacea. All our routines contain powerful anti-inflammatory ingredients that help with redness and swelling. By also improving the base health of the skin they help stimulate and support the skin's natural ability to repair itself.  

Some of our customers who have been using their routine for 1-3 weeks start to notice an increase in the amount of breakouts they're getting. Even if they don't frequently get breakouts. 

We call this purging. It can be very common - and often occurs when we swap skincare routines - or we start using a skincare routine that our skin is responding to in a positive way. 

The lifecycle of a breakout can be 8 weeks or more - so it can sit below the surface of the skin for a long time before emerging. Plus other issues can be present and forming in the skin - they just haven't visibly flared up yet. By introducing a skincare routine that's working - i.e detoxing and speeding up cellular turnover - many of these issues can be rapidly accelerated. They're essentially being pushed up and out of the skin as it becomes healthier. 

This period will pass - and for many people it cannot be avoided - it's the first step in the skin reaching an optimum level of health. 

If you do experience this - or have severe or cystic acne - please reach out directly to one of our skin consultants. There are a number of tips & tricks they can give you that can help speed you through this process quickly.
 

Shipping & Returns

We currently ship from Australia to:

The United States

Singapore

Australia

New Zealand

We only use expedited shipping methods to ensure all customers receive their Goodies in a timely manner with minimal disruptions from current global shipping delays. 

We provide a premium, expedited service for all orders over $200 at no charge.

AUS Postage Rates

Express Shipping - AUSPOST

- Ships within 48 hours of purchase

- Orders under $200 - $10.99

- Orders over $200 - FREE

- 1-3 Business days delivery

Note - due to coronavirus restrictions shipping times may vary and prices may be subject to change.

NZ & Singapore Postage Rates

Express Shipping - DHL Express

- Ships within 48 hours of purchase

- Orders under $200 - $17.99

- Orders over $200 - FREE

- 2-4 Business days delivery 

All shipping timeframes operate in business days which excludes weekends and public holidays.

Once your parcel is in the hands of the courier company we have limited control over delivery and many factors can affect delivery times, including ongoing global shipping delays. 

If your delivery has exceeded the shipping timeframe you will need to contact the courier delivering the parcel to you in case they have more information that isn't shown on your tracking link. Your parcel could be awaiting collection.

If they are unable to locate your parcel, please reach out to our Customer Experience team at info@goodieco.com

If your parcel says it’s delivered but seems to be missing, please have a look around your property to see if it was tucked away out of sight. Please check around all entrances, including around the garage. You could also check with the people who live with you, and ask your neighbours if they didn't perhaps pick up the package for you.

If the package is still not found, the carrier that delivered the parcel or local post office is the next best place to contact. If your parcel is still missing once you have contacted the carrier, please get in touch with us via info@goodieco.com and we will help as much as is reasonably possible to trace a missing parcel.

Please note we are not responsible for lost or stolen parcel so we will not be able to refund lost parcels and may not be able to send another parcel.

Please contact info@goodieco.com as soon as possible.

We typically process orders quickly to ensure parcels get out to the customer as soon as possible, but in some cases, we may be able to change the address for you or cancel your order. 

This is only possible if the order hasn't already been processed by our warehouse. Once processed the order will be in the hands of the courier company and cancellation or address changes are not possible.

In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, we may contact you or your order may be refunded once we are notified that the order has been returned/received. Please note all returns due to non-delivery can take up to 3-4 weeks for the couriers to process, so expect delays in our ability to action this for you.

Please note that shipping charges are non-refundable.

Please also note that cancellations or refunds due to non-delivery carry a 10% restocking fee.

Am I eligible for a return?

If you change your mind about your purchase, you are welcome to return your product within 30 days of receiving your parcel. To qualify for a change of mind return, product/s must be unopened, unused and with all original packaging. Because we use minimal secondary packaging at Goodieco we are unable to verify products have been unopened or unused once removed from the shipping box - so for a return to be valid it must be returned in the original shipping box, unopened, with the label intact. 

If we are satisfied with the condition of the returned product/s, we will provide you with a store credit valid to the value of the returned product/s less the cost of shipping. This store credit will be for use at www.goodieco.com and has no expiry. Please email us at info@goodieco.com to request a return.

What should I do if I receive an incorrect or faulty product?

If you have received the incorrect product or the product you have received is faulty, please email info@goodieco.com with photos and we will assist you with this promptly. Please note a product is considered faulty if there is a breakage or physical fault with product - not because the product does not meet your expectations.

Please ensure you reach out to us within 7 days of receiving your order and don’t dispose of the product, so we can assess your claim. We are unable to assist with items after 30 days and without a photo of the broken items and/or package.

Rewards

All you have to do is create an account - it just takes a few seconds! 

If you already have a Goodieco account you're automatically enrolled. Be sure to login before you purchase to collect points. 

Points are only generated once you have an account enabled, and you must be logged in to collect points. Points cannot be retrospectively applied to past purchases. 

Any unused rewards points expire after 12 months. 

Simply login to your account and click the rewards link. This will launch your rewards dashboard, where you can see all your points and redeem them for store credit. 

In your rewards dashboard you will be able to convert every 300 points to a $10 store voucher. You will be given a unique voucher code that can be used at checkout to claim your credit. 

You can only use one discount code in a single transaction. 

You will collect points an any order using a discount code, but you cannot combine this with a points credit in one transaction. 

You can use your discount code for any purchase in the store, apart from subscriptions. 

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