+Returns & Exchanges
Am I eligible for a return?
If you change your mind about your purchase, you are welcome to return your product within 30 days of receiving your parcel. To qualify for a change of mind return, product/s must be unopened, unused and with all original packaging. Because we use minimal secondary packaging at Goodieco we are unable to verify products have been unopened or unused once removed from the shipping box - so for a return to be valid it must be returned in the original shipping box, unopened, with the label intact.
If we are satisfied with the condition of the returned product/s, we will provide you with a store credit valid to the value of the returned product/s less the cost of shipping. This store credit will be for use at www.goodieco.com and has no expiry. Please email us at email@example.com to request a return.
What should I do if I receive an incorrect or faulty product?
If you have received the incorrect product or the product you have received is faulty, please email firstname.lastname@example.org with photos and we will assist you with this promptly. Please note a product is considered faulty if there is a breakage or physical fault with product - not because the product does not meet your expectations.
Please ensure you reach out to us within 7 days of receiving your order and don’t dispose of the product, so we can assess your claim. We are unable to assist with items after 30 days and without a photo of the broken items and/or package.