Returns & Exchanges

Our terms

Due to hygiene reasons we cannot accept exchanges or returns on non-faulty items so please choose carefully! Return for exchange policy is not applicable for wrong product choice for purchases made online. Nor do we exchange for a change of mind. We do not offer refunds on any purchases.

We do not exchange based on the subtle and unavoidable variations in colour, texture or scent that sometimes may occur between the batches with Goodieco products, nor do we exchange because a customer may not care for a product’s colour, texture or perceived performance on the individual. These are not faults.

Goodieco's ingredients are extremely unlikely to cause an adverse reaction. Without any known irritants, Goodieco's own cosmetics have virtually no risk. If you do experience an allergic reaction cease use. Get Good Pty Ltd (Goodieco) is not responsible for any individual reaction to any particular ingredient; please read the ingredient list on this web site before purchase or use.

Do not buy if you are unprepared to take the risk of an adverse or disappointing reaction. While we exchange on faulty products we do not exchange because you don’t like a product or it has caused a reaction. We obviously cannot verify evidence of an adverse reaction with an online customer due to their inability to present in person and at the time to substantiate such a claim. Goodieco accepts no responsibility for any reactions caused by the products Goodieco sells, and does not accept back products for this reason.

For any product return to be considered for exchange the customer must first email info@goodieco.com to clarify eligibility and process, receive instructions on how the items are to be returned. This also permits clear communication. Do not send products back without emailing Goodieco first; return in itself does not guarantee entitlement, and we do not accept responsibility should the items become lost or damaged in transit. It is the customers responsibility for the product up until Goodieco receives shipment.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional Non-Returnable Items

Gift cards – there are no returns on gift cards at all and expiry date cannot be extended.

Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged under any circumstances.

 

Exchanges (If applicable)

We only replace items if they are defective or damaged, or permit exchanges on unopened products. To be eligible for replacement products must still be 90% full of product and proven to be defective or damage after the product has been returned and inspected. 

To be eligible for an exchange products must be unopened, in as-new condition. Exchange for these items is done by way of store credit (to the replacement value of the item). Exchanges carry a 25% restocking fee which is deducted from the total store credit given.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange within 5 working days.

Goodieco will cover the return postage costs in the case of faults, but if no fault is found the cost of return is the customer’s to pay. Shipping cost will not be reimbursed until after product has been inspected.

If you are approved, then your exchange will be processed - within 7 days.

Shipping

To return your product, you should mail your product to: PO Box 287, Labrador Queensland, Australia, 4214. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive an exchange, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.