Frequently asked questions.
Have another question? Reach out to our support team at email@example.com
We're the creators of the world's first complete, 3-step oil-cleansing system. Natural, ethical and formulated for efficacy - we're transforming skincare (and our customer's skin) worldwide.
We make your skincare natural, effective & simple.
We match a unique, 3-step routine to your skin type and particular needs. This daily routine is a complete skincare solution and the heart of the Goodieco service. It replaces any and all other cleansers, moisturizers, scrubs or serums you might be using with an easy-to-use, total skin health package.
Daily use re-balances your natural oils, repairs your acid mantle and helps the skin recover, purge & detoxify. As the skin adjusts it will become less prone to problems, flare-ups, breakouts & common skin conditions. Texture will improve and you'll start to reveal your Goodieco glow.
1. Take our free skin assesment quiz.
This will allow our system to profile your skin type and particular skin concerns.
2. Find your base, daily routine.
Your base routine will be a 3-step skincare program that matches the needs of your particular skin type.
3. Choose a pack.
You can choose between a 28 day pack (great for first timers) or a 56 day routine (for better value).
4. Grab an upgrade.
If you've got specific skin concerns have a look at our targeted treatments that can be added to your daily routine.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
The Skin Quiz
If you are new to Goodieco we recommend to take our Skin Quiz to identify your skin needs.
We get it! Sometimes you just need a little extra helping hand. Our team of skin solutions experts would love to assist you!
Please reach out via firstname.lastname@example.org and our team will be more than happy to help. We would love to hear all about your skin type, your concerns and see some photos of you skin currently!
Our formulations are crafted to be incredibly gentle on the skin and many of our customers with highly sensitive skin have experienced fantastic results. We use only high-grade natural ingredients and our formulations are free from synthetic ingredients.
We do recommend, if you have any know skin allergies or sensitivities to specific ingredients, that you closely check product ingredients before purchasing.
Our products are gentle, 100% natural and therefore carry low risk for pregnancy or breastfeeding. Many of our customers have seen remarkable results with a Goodieco routine during this time - particularly in managing hormonal skin changes as a result of pregnancy.
It is however critical, when introducing any new food or skincare product, that you review with your primary care provider/ OB GYN before starting to use.
We are careful to ensure that we only the use the very highest grade of ingredients available. We choose organic & wildcrafted, we source directly from small holders & local farms to deliver the purest, most nourishing raw materials possible for our skincare.
Our plant oils are first pressed, cold pressed, organic and sourced fresh from local farmers.
Our infusions are made using raw, wildcrafted materials such as Kakadu Plum and Wild Fennel Seed.
When using plant extracts - we avoid chemical solvents (the most common extraction methodology - EVEN for natural products).
Our raw plant powders are dried and ground from organic sources
Absolutely NOT - humans only! We are proud to be 100% cruelty free and always will be. We love our animal friends and will never test products on them.
Our products are handcrafted by the Goodieco team in Australia's sunny Gold Coast. Ingredients are all grown and sourced in Australia.
Yes - our products are 100% natural. No toxins, chemicals, parabens, no palm oils or palm derived ingredients. No preservatives.
Our products use minimal or no preservatives and have been carefully formulated to still ensure shelf stability up to 36 months. We do however suggest you should use your Goodieco routine within the first 6 months of purchase to ensure the freshest quality and optimum results.
Results & what to expect
When applied correctly your Goodieco oils will soak right into the skin - without leaving an oily residue. If, after using - it feels like your skin is not absorbing the oils correctly - reach out to one of our skin consultants - they'll help you tweak your routine (You're usually just using a little to much product).
Every person's skin & results will be different based on previous product choices, lifestyle, genetics and environmental factors. Because we support the underlying health of the skin - results are very much based on where you're starting with your skin and what's going on beneath the surface of the skin.
Some customers will experience almost immediate results. Their skin will respond rapidly to the oil system. Other may take a few months before they see improvement. Some users may see an increase in breakouts (even if they don't commonly have them). Some users will just see an immediate glow.
This is the nature of skincare - your routine contains powerful active ingredients that can accelerate cellular turnover and detox the skin. This can push underlying issues in the skin to the surface. Hang in there - we need to clear out the gunk first - before your skin can start to shine.
As a broad generalization - we would expect to see noticeable changes around the 28 day mark - this is commonly how long it takes for skin cells to turn over.
We love this question! :)
Absolutely not - they will make it LESS Oily.
The paradox about having excessively oily skin is that we try to treat it by using everything at our disposal to make the oil go away. Whether that's strong cleansers, blotting papers, medication, scrubs etc. The thing is - your skin NEVER stops producing it's own oil. And every time you strip away every trace of natural oil (like the 2 times a day you're cleansing with a foaming face wash) your skin immediately goes into overdrive and overproduces oil to compensate.
Your Goodieco routine will stabilize your skin's natural oil. It clears pores using the 'like dissolves like' method of oil cleansing - then gently rebalances the skin with a lightweight oil/ serum combo. This tells your skin it can take a break and it naturally slows the overproduction of sebum.
Net result? No more oily feeling, tighter pores, less congestion & breakouts. No more greasy, melting makeup. Just clear, balanced skin
Some of our customers who have been using their routine for 1-3 weeks start to notice an increase in the amount of breakouts they're getting. Even if they don't frequently get breakouts.
We call this purging. It can be very common - and often occurs when we swap skincare routines - or we start using a skincare routine that our skin is responding to in a positive way.
The lifecycle of a breakout can be 8 weeks or more - so it can sit below the surface of the skin for a long time before emerging. Plus other issues can be present and forming in the skin - they just haven't visibly flared up yet. By introducing a skincare routine that's working - i.e detoxing and speeding up cellular turnover - many of these issues can be rapidly accelerated. They're essentially being pushed up and out of the skin as it becomes healthier.
This period will pass - and for many people it cannot be avoided - it's the first step in the skin reaching an optimum level of health.
If you do experience this - or have severe or cystic acne - please reach out directly to one of our skin consultants. There are a number of tips & tricks they can give you that can help speed you through this process quickly.
Consistent use of a Goodieco routine can help to decrease the severity and frequency of breakouts.
Many factors can influence breakouts such as diet, lifestyle, hormonal changes, some medications, birth-control and your existing skincare routine. But the mechanics of how breakouts form & how your body responds to them are consistent.
Breakouts are formed by skin debris combing with excess sebum to clog the pore.
This can cause a whitehead or blackhead (Comedo), and - as bacteria builds up - leads to inflammation and painful acne.
Your Goodieco routine attacks breakouts from multiple angles
1. Slowing the formation of blackheads & whiteheads
- Oil cleansing helps to keep the pores clean & clear - removing dirt & cellular debris
- The routine balances sebum production - reducing the overproduction of sebum deep in the pores and slowing the formation of breakouts.
2. Reducing the severity of breakouts
- Our cleansing oils (for both oily/ combination & dry/ normal skin) use a powerful Native Australian Botanical Ingredient - Kunzea. Kunzea is closely related to TeaTree and has enhanced anti-bacterial properties that slow the build up of acne forming bacteria
- Our treatment & nourishing Oils both use powerful anti-inflammatory extracts to reduce the bodies inflammatory response - lessening the severity of the breakout
3. Helping the skin repair itself post-breakout
- Our serums are rich in Anti-oxidants and essential vitamins that help stimulate the skins regenerative ability - helping to repair the damage caused by breakouts & congestion (i.e enlarged pores, scar tissue, hyper-pigmentation)
Dry skin is prone to an underproduction of sebum and maintaining effective hydration in the skin doesn't simply require adding a magic skin creme (often full of parabens and synthetic moisturizing agents). Maintaining healthy, hydrated & soft skin requires multiple factors to be working in balance:
1. A working skin barrier (acid mantle) to help retain moisture. This is often damaged by harsh cleansers and the oil cleansing in your daily routine will help to repair this.
2. Emoliants: Adding healthy oils & natural fatty acids to compensate for the skin's low sebum levels will help the skin more readily absorb and retain hydration - this is present in step 2 of your daily routine
3. Humectants: A substance that binds water & thus hydration into the skin is critical which is why we include a gel-based serum in the daily routine
So in short - yes - your daily routine will help you hydrate and maintain healthier moisture levels.
Many Goodieco customers use our routines to help manage rosacea. All our routines contain powerful anti-inflammatory ingredients that help with redness and swelling. By also improving the base health of the skin they help stimulate and support the skin's natural ability to repair itself.
Shipping & Returns
We aim for shipping delivery times between 2-4 days for our Australian customers, using Auspost express services.
We use DHL express for our NZ and Asian customers, with deliver times between 3-7 days.
Please note that due to global supply chain challenges, shipping times via our carrier partners can occasionally be longer than expected and this is out of hands - so please be patient with our team if you experience this.
We offer a flat shipping rate of $9.99 to our customers in Australia & $19.99 to our customers in NZ & Asia.
Yes, we offer free shipping for all orders over $260
All shipping timeframes operate in business days which excludes weekends and public holidays.
Once your parcel is in the hands of the courier company we have limited control over delivery and many factors can affect delivery times, including ongoing global shipping delays.
If your delivery has exceeded the shipping timeframe you will need to contact the courier delivering the parcel to you in case they have more information that isn't shown on your tracking link. Your parcel could be awaiting collection.
If they are unable to locate your parcel, please reach out to our Customer Experience team at email@example.com
If your parcel says it’s delivered but seems to be missing, please have a look around your property to see if it was tucked away out of sight. Please check around all entrances, including around the garage. You could also check with the people who live with you, and ask your neighbours if they didn't perhaps pick up the package for you.
If the package is still not found, the carrier that delivered the parcel or local post office is the next best place to contact. If your parcel is still missing once you have contacted the carrier, please get in touch with us via firstname.lastname@example.org and we will help as much as is reasonably possible to trace a missing parcel.
Please note we are not responsible for lost or stolen parcel so we will not be able to refund lost parcels and may not be able to send another parcel.
Please contact email@example.com as soon as possible.
We typically process orders quickly to ensure parcels get out to the customer as soon as possible, but in some cases, we may be able to change the address for you or cancel your order.
This is only possible if the order hasn't already been processed by our warehouse. Once processed the order will be in the hands of the courier company and cancellation or address changes are not possible.
In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, we may contact you or your order may be refunded once we are notified that the order has been returned/received. Please note all returns due to non-delivery can take up to 3-4 weeks for the couriers to process, so expect delays in our ability to action this for you.
Please note that shipping charges are non-refundable.
Please also note that cancellations or refunds due to non-delivery carry a 10% restocking fee.
Unfortunately due to hygiene reasons we do not accept returns or exchanges on items for change of mind. Once a parcel has been shipped all orders are final.
You can see our complete Returns Policy Here
If you have placed your order in normal shopping periods (excluding Vault weekends) please reach out to our team directly at firstname.lastname@example.org within 2 hours of placing your order with your change request. Our team will do their best to accommodate your request.
Please note our warehouse teams work fast and aim to get your parcel dispatched as quickly as possible so sometimes we may not be able to make any changes. If you would like to cancel your order prior to its departure from our warehouse please reach out to our team directly at email@example.com within 2 hours of placing your order.
It is important to us that you receive your parcel as quickly as possible and in good condition. If you have received an incorrect product, please reach out to our team directly at firstname.lastname@example.org within 48 hours of your parcel being delivered. Please include photos of the item you received and your order number.
If you feel the product you have received is faulty, please reach out to our team directly at email@example.com within 7 days of your parcel being delivered. Please include photos of the item you received and your order number.
Please note a product is considered faulty if there is a breakage or physical fault with the product - not because the product does not meet your expectations.
Please do not dispose of the product, so we can assess your claim. We are unable to assist with items after 30 days and without a photo of the broken items and/or package.
Please note return postage is the responsibility of the purchaser.
Once a return parcel is received at our warehouse our team will assess the item and will verify if your item qualifies for a replacement or refund.
Our team will be able to provide you with the next steps via email for getting your incorrect item or faulty item resolved.
Essentials - Subscriptions
Goodieco Essentials are available via subscription! Now available for purchase as an easy subscription - subscriptions allow you to grab your favourite single GoodieCo items when you need them, as you need them. You'll never run out of your favourite Goodies again!
We offer single options for all core products as featured in our routines.
Absolutely! You are welcome to make changes to your subscription including product and frequency!
Once you have completed 2 cycles of your subscription you can then cancel at any time.You can manage your subscription in your account , or please reach out to our team on firstname.lastname@example.org