Shipping and Delivery Info

What happens after I place my order?

You will receive an order confirmation email after your order is confirmed, please check this to make sure your address is correct, if your address is incorrect please email info@goodieco.com immediately and we will do our best to update your details.

Processing
Once you've made your order please allow up to 72 hours for order processing. Processing times vary due to the volume of orders we are managing.

Express Shipping

We offer express shipping via Australia Post and via DHL Express to Australia and New Zealand

Australia

  • Express Shipping: Delivery within 48 hours order processing - excluding Western Australia where delivery can take up to 5 business days.

NZ/ Singapore

  • Express Shipping: Delivery should be complete within 3-5 days of your order being processed.

USA - Europe and the rest of the world

It looks like you're using our Australia, NZ and Singapore site. For our international site please go to
www.goodieco.com

Order Tracking
All orders can be tracked using your tracking code. This is emailed to you once your order has been processed. Please ensure to check your spam folders for this email which will come from Auspost or DHL for both standard and express shipping options. 

If you are unable to retrieve your tracking code please email tracking@goodieco.com

International Shipments to NZ
There are a few things to be aware of: You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. Orders may be returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, customer will be contacted and will be required to pay for re-shipment postage.

If you have any questions regarding shipping and/or shipment of orders, please email info@goodieco.com , Business hours are Monday - Friday, 9:00am - 5:00pm Australian Eastern time. If your email is received outside these hours, please allow us 48 hours to respond following the next business day.

Shipping Disclaimer
We (GetGood PTY Ltd), ship orders as soon as possible; however, this will not always be the same day that the order is placed. In general, please allow 72 hours for processing time. We do not guarantee delivery or shipment dates. All dates are estimated. Orders are shipped to the delivery address as entered by the customer when order is placed.

Customers will receive an email confirming their order shortly after the order is placed. If customer does not receive this email confirmation, please double check any spam folders.

Get Good PTY Ltd cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.

Customers are responsible for providing Get Good PTY Ltd with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage.
If items are unclaimed at the Depot for more than 10 days, your item will 
not be returned to sender - This will be destroyed by our carrier.
GoodieCo holds no responsibility to cover costs and no refunds will be issued in this instance. You as the buyer are responsible for claiming your goods. 

Get Good PTY Ltd do not take responsibility for any shipment delays by our carriers. No refunds/exchanges for shipping costs will be given in these cases.
We do not offer refunds/exchanges for "change of mind." 

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